Terms and Conditions

We value your order to Cornwall Family History Society.

The laws on copyright state that you can only copy a limited percentage of copyright data for your own use. Frequent copying of small amounts of data (which look-ups entail) is considered to be excessive use rather than a limited percentage. There is a significant difference between doing the odd look-up as a favour for a friend and a look-up service publicly offered to all subscribers to a Mailing List or visitors to a web site. The latter is an inducement to use the look-up service rather than to buy the original copyrighted product.

Prices

The price is shown against each product or service. That price is valid for orders placed at the time the price is displayed by our web server. The shipping charge for an order is calculated according to the destination country and the total weight of the order items. The full itemised bill, including the shipping charge, is shown when you complete the order form details (including your delivery address) but before you are committed to purchasing.

Ordering

Orders should be placed using the shopping basket and checkout system provided on this web site. Provided you enter your e-mail address correctly in the customer details form, we will e-mail a confirmation.

Dispatch of Goods and Services

We will normally arrange for goods to be dispatched within 5 working days of receiving your order unless a longer period is specified on the relevant pages of our web site. Where your order is for a service, the provision of services will take place or start within 14 days unless a longer period is specified on the relevant pages of our web site. If for any reason an item is unavailable, you will be notified and offered the choice of an alternative item or a refund. The Society is run mainly by volunteers and, due to holiday arrangements or other reasons, they will occasionally be unable to meet this timescale. When that applies, a notice will be placed on the main shop home page. Goods will be dispatched by Royal Mail/Parcelforce. For any orders of more than ten publications, please contact CFHS Publications at Publications@cornwallfhs.com for postage rates.

Quality of Goods, Service and Returns Procedures

Our aim is that all our customers will be completely satisfied with the quality of the goods and services that they purchase. If an item is faulty or is not what you ordered, please e-mail orders@cornwallfhs.com with the details. We will let you know the address to use when returning the item. On receipt of your return package, we will send a replacement.

Refunds

If you pay by credit card, any amount to be refunded will be credited to your credit card account.

Responsibility for Local Taxes and Duties

You are responsible for payment of any Local Taxes and Import Duties levied in the country of the delivery address.

Order Chasing Enquiries

If you have not received your order within a reasonable period of time (depending on your location), please email us at orders@cornwallfhs.com.

UK Data Protection Act

If you are joining the Cornwall Family History Society, your membership details, but not your credit card details, will be passed to the Membership Secretary. These details may be stored in a computer database and used for the Society's mailings and administration purposes and in pursuing the Society's aims according to its Constitution. You may ask the Society to send you a copy of your personal details as held by the Society and to have any errors corrected.

Retention of Title

All goods that you order remain our property until you have paid for them in full.

Complaints

Our aim is that you will be completely satisfied with our service and with the goods and services that we sell. If you have any cause for complaint, please e-mail us at enquiries@cornwallfhs.com or write to:

Cornwall Family History Society
18 Lemon Street
Truro
Cornwall
TR1 2LS
UK

UK residents may prefer to telephone 01872 264044 between 09.00 and 16.30 Mondays to Fridays.

Applicable Law

These Terms and Conditions, your order and payment and the delivery of the goods and services you order form the basis of a contract under the law of England and Wales between you (the customer) and the Cornwall Family History Society. Your statutory rights under the law of England and Wales are not affected by these Terms and Conditions.

Application of VAT (Value Added Tax)

Value Added Tax is charged for all goods and services except:

  • Zero rated items - mainly books and maps that are printed on paper (but not microfiche or books in CD format)
  • Membership subscriptions

Using this web site and placing an order is taken as your acceptance of our customer service policies and the Terms and Conditions of the Cornwall Family History Society.

Your purchase is completely secure through WORLDPAY. We strictly abide by the Data Protection Act and will not use your details for any purpose other than to provide your goods.

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